NHTSA Complaint #11350913 — 2019 CHEVROLET IMPALA

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11350913
Vehicle	2019 CHEVROLET IMPALA
Component	STEERING
Date of Incident	August 24, 2020
Date Filed	August 24, 2020
Mileage	36,975 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

WHILE DRIVING @ 65 MPH ON A STATE HIGHWAY DRIVER INFORMATION CENTER DISPLAYED : " POWER STEERING FAILURE, DRIVE VEHICLE WITH CAUTION ". CHANGED LANES AS AN INITIAL TEST AND CONFIRMED POWER STEERING WAS UNAVAILABLE. UNKNOWN CAUSE FOR POWER STEERING LOSS. DESPITE GREATER DIFFICULTY MAKING TURNS SAFELY DROVE VEHICLE TO ITS PRE-TROUBLE EXPECTED DESTINATION, PARKED & SHUTDOWN ENGINE. 30 MINUTES LATER RE-STARTED VEHICLE. DROVE VEHICLE AROUND PARKING LOT AND AROUND A BLOCK AT LOW SPEEDS (< 25 MPH). POWER STEERING WAS AVAILABLE AS SOON AS VEHICLE WAS RE-STARTED & REMAINED AVAILABLE DURING LOW SPEED TEST DRIVE.

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