NHTSA Complaint #11350902 — 2011 SUBARU OUTBACK

I TOOK MY VEHICLE TO THE SUBARU IN MISSOULA, MT IN OCTOBER OF 2019 TO FIX THE TAKATA AIR BAG RECALL. IN JULY OF 2019 I RECEIVED A RECALL FOR THE EXACT SAME PROBLEM. I CALLED THE NUMBER ON THE RECALL NOTICE 855-371-5406. I WAS INFORMED THAT SUBARU HAD PUT IN THE SAME NON-WORKING, UNSAFE PARTS THAT WERE IN THE AIRBAG PRIOR TO THE 2019 RECALL. SUBARU DID THIS TO BUY TIME TO GET THE PARTS NEEDED TO ACTUALLY FIX THE PROBLEM IN STOCK. TAKATA TOLD ME THIS. FOR NEARLY A YEAR I HAVE BEEN DRIVING AROUND THINKING THAT MY PASSENGER SIDE AIRBAG WAS SAFE. SUBARU WILL NOT ADDRESS THIS BUT THEY DO WANT TO INCONVENIENCE THEIR CUSTOMERS A SECOND TIME. SUBARU CUSTOMERS SHOULD HAVE BEEN INFORMED. INSTEAD, SUBARU WAS DECEITFUL AND NOW INTEND TO STEAL MORE TIME FROM THE CUSTOMERS TO FIX THIS PROBLEM THAT THEY SAID WAS 'LIFE THREATENING.'