NHTSA Complaint #11350718 — 2010 TOYOTA PRIUS

TL* THE CONTACT OWNED A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT AFTER DRIVING HIS VEHICLE FOR SEVEN HOURS, THE CONTACT HAD PARKED THE VEHICLE IN HIS FRIEND'S DRIVEWAY. THIRTY MINUTES LATER, THE CONTACT'S FRIEND RECEIVED A KNOCK ON THE DOOR FROM A FIREMAN ASKING HIM WHO OWNED A PRIUS. AFTER THE CONTACT IDENTIFIED HIMSELF AS THE OWNER, THE FIREMAN INFORMED HIM THAT HIS VEHICLE WAS INVOLVED IN A FIRE. A FIRE REPORT AND POLICE REPORT WERE FILED AT THE SCENE. NO INJURIES WERE REPORTED AS RESULT OF THE FIRE. THE VEHICLE WAS DESTROYED BY THE FIRE AND WAS TOWED TO AN INDEPENDENT JUNK YARD. THE CONTACT NOTIFIED THE MANUFACTURER OF THE FAILURE AND THE CONTACT WAS GIVEN A CASE NUMBER. THE CONTACT WAS ALSO INFORMED THAT AN INVESTIGATION WOULD BE LAUNCHED REGARDING THE MATTER. THE CONTACT HAD SENT PHOTOS AND EMAIL CORRESPONDENCES TO THE MANUFACTURER; HOWEVER, HE NEVER HEARD BACK FROM THE MANUFACTURER. UPON INVESTIGATION, THE CONTACT DISCOVERED A RECALL ON HIS VEHICLE UNDER NHTSA CAMPAIGN NUMBER: 18V684000 (HYBRID PROPULSION SYSTEM) WHICH HE LINKED TO HIS FAILURE. THE CONTACT HAD NOT SPOKEN TO A DEALER ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 77,000.