NHTSA Complaint #11350341 — 2017 SUBARU CROSSTREK

RE: BATTERY NOT FULLY CHARGING IT WAS BROUGHT TO OUR ATTENTION THAT OUR BATTERY IS NOT FULLY CHARGING AGAIN (CERTIFIED AUTO MECHANIC). WE HAVE A 3+ YEAR OLD, NEWISH SUBARU CROSSTREK WITH CONSISTENT BATTERY DRAINING PROBLEMS. THE FIRST BATTERY DRAINED ON US IN DEC 2019, THUS THE 2ND BATTERY WAS INSTALLED BY SUBARU ON 12/12/2019. I BELIEVED THIS IS AN ALTERNATOR PROBLEM THAT IS CREATING PROBLEMS ON MY BATTERY AND TUCSON SUBARU STATED THAT I HAVE TO PAY (POSSIBLY) FOR ALTERNATOR IF THIS IS THE ISSUE. WELL, THEY SHOULD HAVE CHECKED THE ALTERNATOR BEFORE AND I UNDERSTAND THAT THIS BATTERY DRAINING IS A COMMON PROBLEM FOR SUBARU CROSSTREK. I HAVE OWNED NEW MAZDA AND TOYOTAS BEFORE, I NEVER HAD THIS KIND OF PROBLEM, PARTICULARLY ON NEW CAR AND BATTERY. HAVING THIS REPEATED PROBLEM IS NOT JUST A BATTERY ISSUE, IT IS AN ENGINE OR ALTERNATOR ISSUE AND SUBARU CROSSTREK THUS FAR HAS FAILED ON ME. I JUST NEED SUBARU TO FIX THIS CHRONIC PROBLEM AND DOING MY RESEARCH, OTHER SUBARU CROSSTREK OWNERS HAVE OR HAD THE SAME ISSUE WITH BATTERIES DRAINING TOO FAST INCLUDING ALTERNATOR PROBLEM. AND SUBARU SHOULD FIX THIS PROBLEM FOR FREE TO THEIR CUSTOMERS. I LOVE JAPANESE CARS AND I BELIEVE IN SUBARU AND I'M HOPING THAT THEY STILL HAVE THAT INTEGRITY, BUT THEY HAVE TO ACT ON THIS ACTION AND SHOW THEIR LOYALTY TO THEIR CUSTOMERS AND CORRECT THIS PROBLEM WITHOUT CHARGING US CREATED BY THEIR OWN TECHNICAL OR MECHANICAL PROBLEMS IN THE FIRST PLACE. THANK YOU.