NHTSA Complaint #11350315 — 2020 JEEP GRAND CHEROKEE

TL* THE CONTACT LEASED A 2020 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE AT A STOP LIGHT, THE VEHICLE FAILED TO SHIFT INTO GEAR AND STALLED. THE "AUTO PARK ON ,PLACE VEHICLE IN PARK' MESSAGE WAS DISPLAYED. IN ADDITION, THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE CONTACTED ATTEMPTED TO RESTART VEHICLE SEVERAL TIMES. THERE WAS AN ABNORMAL BURNING SMELL DETECTED AND SMOKE EMERGING FROM VEHICLE. THE VEHICLE WAS TOWED TO BROWN'S JEEP CHRYSLER DODGE RAM (483 NY-112, PATCHOGUE, NY 11772(631) 289-8500) BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 3,800. *DT THE CONSUMER STATED THE VALVE BODY, TCM AND BATTERY WERE REPAIRED/REPLACED. THE VEHICLE CONTINUED TO HAVE DIFFICULTY ACCELERATING AND DECELERATING. *JS