NHTSA Complaint #11350152 — 2016 KIA SOUL

8/1/20 DRIVING ON HWY 231 AT 65MPH WHEN MY CAR FELT LIKE IT WAS STALLING, PULLED OVER AND TURNED ENGINE OFF.IT WOULD CRANK BUT ONLY GO APPROXIMATELY 20 MPH OR REV TO ABOUT 2000 RPM, THEN JUST PUTTER OUT. AT TUFFYS WHERE IT WAS SAID "NOTHING WAS CODING". SAID NEEDED KNEW FUEL PUMP FOR $1600. THAT WAS REPLACED BUT WAS NOT THE ISSUE.HE SAID THERE IS AN ACTIVE RECALL ASSOCIATED W/ CAR AND TO GET IT TO THE LOCAL KIA DEALERSHIP.I IMMEDIATELY STARTED RESEARCHING AN FOUND RECALL 19V120000, I CALLED KIA 800# AND WAS TOLD THERE WAS NO RECALL ASSOCIATED W/ CAR AND THAT THEIR SEARCH IS VIN SPECIFIC AND WAS NO ACTIVE RECALLS ON THIS CAR. I CONTINUED TO RESEARCH, CALLED BACK AND YES INDEED THERE WAS A RECALL. CAR ARRIVED THERE FRIDAY 8/7/20 AT 9:30 AM. SPOKE W/ CHUCK AND WAS NOT GIVEN ANY DETAILS THOUGH I CALLED HIM DAILY.FOLLOWING FRIDAY(8/14/20) I SPOKE W/ JARED WHO SAID THEY WERN'T SURE BUT IT WAS LOOKING LIKE POSSIBLY A RECALL ISSUE BUT THAT THEY WEREN'T SURE AND TO CALL BACK AND THEY COULD GET ME SET UP W/ A RENTAL CAR BECAUSE THE ENGINE LIKELY NEEDED REPLACING. AN HOUR AND A HALF LATER A WOMEN LEFT ME A VOICEMAIL ASKING ME TO GET RECEIPTS OF ALL OIL CHANGES DONE ON VEHICLE. I STILL HAD NO EXPLANATION ON WHAT WAS WRONG WITH MY CAR.GAVE 2 RECEIPTS BUT WAS NOT REALLY SURE THE PERTINENCE IF THIS WAS A MANUFACTURE RECALL. KIA SAYS THE ONLY RECALL WAS FOR A SYSTEM UPDATE. WHEN ASKED HIM IF THIS HAD BEEN DONE HE SAID NO. BUT I HAD PREVIOUSLY BEEN TOLD BY ROBERT AT 1800 KIA THAT THIS HAD BEEN DONE.I TOLD JARED THIS AND HE SAID "WE PROBABLY JUST TOLD TECH SUPPORT THAT" WHEN I DEMANDED TO KNOW IF SYSTEM UPDATE HAD BEEN DONE HE PUT ME ON HOLD, THEN REPLIED '"OH WELL THAT WAS JUST DONE". HE SAID BUT NONE OF THIS HAS ANYTHING TO DO W/ UR CAR. WHEN ASKED WTF THE ACTAL PROBLEM WAS HE SAID ENGINE WAS KNOCKING DUE TO MY LACK OF MAINTENANCE AND NEEDED A NEW ENGINE BUT IN NO WAY DUE TO A RECALL