NHTSA Complaint #11349657 — 2013 NISSAN SENTRA

PURCHASED OUR 2013 NISSAN SENTRA SV IN MAY, 2016. IT CAME WITH A 7 YEAR CPO, EXPIRATION MAY 30, 2020. WITHIN 3 MONTHS OF PURCHASE I HAD WHAT I THOUGHT WAS A SHIFTING/TRANSMISSION RELATED ISSUE. WHEN GOING FROM 1ST TO 2ND GEAR THE CAR TACHOMETER WOULD REV TO 4500 RPM BUT NUT GO ANY FASTER, THEN SHAKE/THUNK, AND GO INTO 2ND GEAR. FROM THAT TIME UNTIL APRIL, 2020, I WENT IN TO 4 SEPARATE NISSAN DEALERSHIPS IN 2 STATES WITH THIS PROBLEM. EACH ONE SAID THEY WOULD NOT LOOK AT THE VEHICLE BECAUSE NISSAN SAID THEY WOULD NOT FIX THE PROBLEM UNTIL THE TRANSMISSION STOPS WORKING. IN APRIL, 2020, MY LAST VISIT, I EXPLAINED A NEW PROBLEM OCCURRED. THE CAR COULD NOT MAINTAIN 65 MILES PER HOUR WITHOUT GOING INTO OVERDRIVE OR A HIGHER GEAR, AND WAS SHIFTING MULTIPLE TIMES INTO MULTIPLE GEARS. BUT STILL NOTHING WOULD BE DONE BY NISSAN AS THE TRANSMISSION DID NOT FAIL. THEN, ON JULY 22, 2020, THE TRANSMISSION STUCK IN 2ND TWICE. I CONTACTED NISSAN CONSUMER AFFAIRS AND EXPLAINED MY SITUATION. A CASE SHEET WAS DEVELOPED AND I SENT IN INFORMATION TO THEM. 8 DAYS LATER THEY CALLED ME BACK AND SAID MY CPO WARRANTY ENDED END OF MAY, 2020, SO THERE WAS NOTHING THEY WOULD DO. BY THE WAY, MY CASE SHEET NUMBER WAS 40830236. TRANSMISSION WAS REPLACED THIS WEEK COSTING US OVER $4000. VERY, VERY FRUSTRATED. I KNOW OUR CPO ENDED END OF MAY, 2020. BUT NISSAN REFUSED TO LOOK AT TRANSMISSION UNTIL TOTAL FAILURE. I AM SENDING YOU COPIES OF OUR TRANSMISSION REPLACEMENT BILL, A COPY FROM NISSAN NOTING TRANSMISSION NEEDING REPLACEMENT, AND OUR CPO WARRANTY. THANKS FOR ANY HELP YOU CAN GIVE US.