NHTSA Complaint #11349246 — 2013 HYUNDAI VELOSTER

TO MAKE A VERY LONG STORY SHORT, I HAD TO GET MY ENGINE REPLACED IN LATE 2017 DUE TO THE ENGINE THROWING A ROD. IT TOOK 3 MONTHS TO REPAIR BECAUSE THE DEALERSHIP WAS BEHIND DUE TO OTHER PEOPLE HAVING ENGINE MALFUNCTIONS. AFTER MY HUSBAND DROVE MY CAR OFF THE LOT, MY CAR WAS SOUNDING A LITTLE FUNNY, ALMOST LIKE A SUCKING NOSE THAT WE ENDED UP HAVING TO TAKE BACK TO THE DEALERSHIP TO HAVE THEM TELL ME THAT I NEEDED TO PAY A DIAGNOSTIC CHARGE EVEN THOUGH MY CAR WAS WELL UNDER WARRANTY LIMIT. I ENDED UP SPEAKING WITH THE MANAGER AND HE HAD THE TECHNICIAN LOOK AT IT TO ONLY BE TOLD IT WAS NOTHING ENGINE RELATED EVEN THOUGH MY ENGINE LIGHT WAS ON! A FEW MONTHS AFTER THAT, MY CAR STARTED LOSING POWER AND WAS INOPERABLE. I HAD IT TOWED TO THE SAME DEALERSHIP ONLY TO BE TOLD THAT I NEEDED ANOTHER ENGINE REPLACEMENT DUE TO LOW PRESSURE IN ONE CYLINDER! THE DEALERSHIP TOLD ME THAT I WOULD BE RESPONSIBLE TO PAY SINCE THEY ALREADY TOOK CARE OF IT THE FIRST TIME. WE ALSO FOUND OUT THAT THROUGH OUR ADVISOR AT THE SERVICE CENTER DEALERSHIP THAT SHE HAS AN EMAIL STATING THAT FAULTY PARTS WERE USED DURING THE FIRST ENGINE 'REPAIR'. ME AND MY HUSBAND HAD TO LEAVE MY CAR AT THE DEALERSHIP SINCE IT WAS NOT DRIVE-ABLE AND THEY ENDED UP SELLING THE VEHICLE AT AUCTION FOR $1700 IN FEBRUARY 2019. DURING THE SAME MONTH A RECALL WAS ISSUED ON THE VEHICLE. I HAVE A RECALL NUMBER AND HAVE SPOKE TO 3 DIFFERENT DEPARTMENTS TO SEE WHAT I CAN DO TO RESOLVE THE BALANCE I HAVE LEFT TO PAY ON THE CAR OF $8710. I KNEW THERE MUST HAVE BEEN AN ISSUE SINCE THE LAST FEW TIMES I'VE WENT TO THE DEALERSHIP THERE WERE A LOT OF VEHICLES NEEDING ENGINE REPLACEMENTS. THIS HAS BEEN FRUSTRATING TO DEAL WITH THE PAST FEW YEARS AND IT'S AFFECTING MY CREDIT AND I NEED IT RESOLVED ESPECIALLY SINCE THIS WAS NOT OUR FAULTS AND WE WERE DENIED THE USE OF THE WARRANTY WE WERE PAYING FOR.