NHTSA Complaint #11349002 — 2013 FORD EXPLORER

WHILE DRIVING 65 MPH ON THE INTERSTATE, A CHIME ALARM CAME ON AND A MESSAGE CAME UP SAYING "POWER ASSIST FAILURE ". THEN I LOST POWER STEERING IMMEDIATELY. THEN ANOTHER ALATM.FLASHED AND SAID "SERVICE POWER STEERING NOW". DRIVING TO THE NEXT EXIT 7 MILES AWAY WAS VERY SCARY AND DIFFICULT. THERE WAS NO WARNING SIGN AT ALL THAT THERE WAS AN ISSUE WITH MY 2013 FORD EXPLORER XLT. AND WHEN THERE WAS A WARNING, IT WAS TOO LATE. I HAD TO HAVE IT TOWED 2.5 HRS HOME. THE MECHANIC SHOP GAVE ME AN ESTIMATE FOR REPAIR OF $2700.00 TO REPLACE THE POWER STEERING RACK. AS I DO NOT HAVE THE MONEY FOR IT NOW, I BROUGHT IT BACK HOME AND IT IS SITTING IN MY DRIVEWAY. THE POWER STEERING WORKED AGAIN WHEN I WAS DRIVING IT THE 1.5 MILES BACK HOME BUT WENT OUT AGAIN ONCE I PULLED ON TO MY STREET. IT WAS EXTREMELY DIFFICULT PARKING IT WITHOUT POWER STEERING. I SAW THIS WAS A RECALL FOR SOME 2013 EXPLORERS, YET MY VIN WAS NOT INCLUDED ON THE RECALL LIST.