NHTSA Complaint #11348899 — 2019 HONDA ODYSSEY

TL* THE CONTACT OWNS A 2019 HONDA ODYSSEY. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH, THE VEHICLE ABRUPTLY SHUTOFF AS SEVERAL WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. ONCE THE FAILURE OCCURRED, THE CONTACT STATED THAT SHE WAS UNABLE TO PLACE THE VEHICLE INTO NEUTRAL AS THE ENGINE WOULD NOT RESTART. THE CONTACT ALSO STATED THAT A WARNING MESSAGE THAT READ; PLACE CAR IN NEUTRAL, PLEASE TURN ON ENGINE, ALSO APPEARED ON THE INSTRUMENT PANEL. THE CONTACT HAD THE VEHICLE TOWED TO KEN GARFF HONDA RIVERDALE (950 W RIVERDALE RD, OGDEN, UT 84405) HOWEVER, THE VEHICLE WAS NOT YET DIAGNOSED. THE VEHICLE REMAINED IN THE POSSESSION OF THE DEALER. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000.