NHTSA Complaint #11348876 — 2013 FORD EXPLORER
STEERING issue reported to NHTSA
Complaint Details
| ODI Number | 11348876 |
| Vehicle | 2013 FORD EXPLORER |
| Component | STEERING |
| Date of Incident | |
| Date Filed | |
| Mileage | 116,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NC |
Consumer Description
I NOTICED A "POWER STEERING ASSIST FAULT" LIGHT AS SOON AS I STARTED UP MY 2013 EXPLORER YESTERDAY. I PUT IT IN REVERSE AND COULD EASILY TELL THE POWER STEERING WASN'T WORKING AT ALL. I TURNED OFF MY EXPLORER AND STARTED IT BACK UP A FEW MINUTES LATER. THE FAULT INDICATOR LIGHT WAS NO LONGER VISIBLE AND EVERYTHING SEEMED BACK TO NORMAL. THIS IS THE FIRST TIME I'VE SEEN THIS FAULT ON MY EXPLORER. IT IS DEFINITELY AN ELECTRICAL ISSUE, SO I RESEARCHED SIMILAR INCIDENTS AND THEY ALL TALK ABOUT A POWER STEERING RECALL FOR 2012-2013 EXPLORERS. OF COURSE, I PUT IN MY VIN AND MY EXPLORER WASN'T INCLUDED IN THIS RECALL. THERE ARE WAY TOO MANY PEOPLE THAT HAVE RECENTLY HAD THIS SAME ISSUE. I HOPE FORD REALIZES THEY NEED TO DO SOMETHING BEFORE PEOPLE START GETTING INTO SERIOUS ACCIDENTS AND THEY HAVE A MAJOR LAWSUIT ON THEIR HANDS. IT DOESN'T MAKE SENSE THAT ONLY A PARTIAL AMOUNT OF 2013 EXPLORERS ARE INCLUDED IN THE RECALL AND NOT ALL OF THEM. IF THAT'S THE CASE, I WOULD HOPE THEY HAVE OUTSTANDING QUALITY ASSURANCE EMPLOYEES, WHICH THEY OBVIOUSLY DON'T IF THEY DIDN'T ISOLATE THE ISSUE.
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