NHTSA Complaint #11348838 — 2011 FORD ESCAPE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11348838
Vehicle	2011 FORD ESCAPE
Component	STEERING
Date of Incident	July 12, 2020
Date Filed	August 12, 2020
Mileage	122,075 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

WHEN IM STARTING TO DRIVE THE ESCAPE IT MAKES A WARNING SOUND AND THE STEERING WHEEL DOES NOT FEEL NATURAL. AT TIMES IT FEELS STIFF AND HARD TO TURN AND AT OTHER TIMES IT TURNS SO EASILY. ON THE DASHBOARD IT SHOWS ME A WARNING SIGN TELLING ME, 'POWER STEERING ASSISTANT FAULT,' ITS HAPPENED THREE TIMES THESE PAST FEW MONTHS. THE THIRD TIME THIS HAPPENED, I DID A RESET BUT IT STILL SHOWS UP. I DONT FEEL COMFORTABLE DRIVING THE VEHICLE BECAUSE IT FEELS DANGEROUS.

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