NHTSA Complaint #11348597 — 2019 FORD TRANSIT UNKNOWN OR OTHER

Complaint Details

ODI Number	11348597
Vehicle	2019 FORD TRANSIT
Component	UNKNOWN OR OTHER
Date of Incident	August 11, 2020
Date Filed	August 11, 2020
Mileage	425 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

MULTIPLE PROMISES FROM FORD ALVI TX TO SUPPLY A MANUAL FOR MY BRAND NEW 2019 VAN WITHOUT SUCCESS AS WELL AS DOCUMENTING THAT THE VAN HAD ONLY 100 MILES ON IT WHEN IT ACTUALLY HAD 400 MILES ON IT P. AFTER THIS WAS MENTIONED TO THE SALES PERSON THE PAPERWORK WAS NOT UPDATED I AM A FEMALE GOING TO BE TRAVELING IN THIS VAN AND WITH THE PERFORMANCE HISTORY OF JUST GETTING A MANUAL MAKES ME UNCOMFORTABLE NOT KNOWING IF SOMETHING GOES WRONG WITH THE VAN THAT I WILL HAVE ADEQUATE RESPONSES FROM FORD.

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