NHTSA Complaint #11714556 — 2019 FORD TRANSIT

This fall 2025, my kids started saying they couldn’t get out of this one particular seat. It would get stuck and they had to try to slide out from under the seat belt to get out. Shortly after that it wouldn’t even click anymore or lock into place. So we stopped using the seat. Then about a month ago we had a second seat belt that will not stay latched to keep the top part of the buckle into the bottom part of the buckle. So a second seat we cannot use. We contacted ford and they told us well that sucks you can just buy replacement seat belts. We asked them for a liability agreement if the seat belts malfunctioned they would be help liable and they denied that. We have had the seat belts release while driving. This makes me nervous because I have children and at this point can’t guarantee that they are going to be kept safe by the things that are supposed to keep them safe. Who knows when the next one will fail as the van is only 6 years old. Upon inspection they are both broken.