NHTSA Complaint #11344320 — 2012 DODGE DURANGO

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT AFTER STOPPING THE VEHICLE THE WARNING MESSAGE DISPLAYED INDICATING A FAILURE WITH THE BATTERY AND SMOKE WAS PRESENT COMING FROM UNDER THE HOOD OF THE VEHICLE. THE CONTACT INDICATED THE HOOD OF THE VEHICLE BECAME EXTREMELY HOT TO THE TOUCH DURING THE INCIDENT AND ALL ELECTRONICS TO THE VEHICLE SEIZED TO OPERATE. THE VEHICLE WAS LATER TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BATTERY AND ALTERNATOR WAS FAULTY AND NEEDED TO BE REPLACED. THE BATTERY AND ALTERNATOR WERE REPLACED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER 14V634000(ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 104,000.