NHTSA Complaint #11344033 — 2013 FORD FOCUS

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11344033
Vehicle	2013 FORD FOCUS
Component	POWER TRAIN
Date of Incident	July 25, 2020
Date Filed	August 8, 2020
Mileage	92,200 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

WHILE DRIVING, VEHICLE EXPERIENCED SUDDEN HARD SHIFTING AND JERKING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED WITH A BAD TCM AND TWO BAD CLUTCHES. THE BAD TCM WAS COVERED UNDER AN EXTENDED WARRANTY BY FORD UNDER CUSTOMER SATISFACTION PROGRAM 14M02 (10 YR/150K MILE WARRANTY), BUT THE CLUTCHES WERE NOT ELIGIBLE UNDER PROGRAM 14M01 (7 YR/100K MILE WARRANTY) BECAUSE THE CAR WAS 7 YR 5 MO OLD. IT IS A MAJOR SAFETY ISSUE TO HAVE FAILED SHIFTING WHILE DRIVING. THIS IS A KNOWN ISSUE WITH THIS TRANSMISSION AND THESE CLUTCHES NEED TO BE RECALLED AND PROMPTLY REPAIRED IN ALL AFFECTED VEHICLES.

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