NHTSA Complaint #11344019 — 2017 AUDI Q7

I WAS PARKING THE CAR AND DROPPING MY KID OFF AT DAYCARE. CAR WAS STATIONARY AND PARKED WHEN I PROCEEDED TO EXIT THE CAR. ELECTRONIC KEY FOB SAT IN THE CENTER CONSOLE UNTOUCHED. PUSHED THE AUTO START/STOP BUTTON TO TURN THE CAR OFF AND EXITED THE CAR WITHOUT THE KEY FOB TO GET MY KID FROM THE CAR SEAT. DRIVER SIDE CAR DOOR CLOSED AND THE CAR LOCKED WITH THE KEY FOB IN THE CENTER CONSOLE. NO OTHER BUTTONS WERE TOUCHED DURING THIS SEQUENCE. CAR WAS NOW LOCKED WITH MY 4 YEAR OLD IN THE CAR SEAT. I WAS UNABLE TO OPEN ANY OF THE CAR DOORS, NOR THE TRUNK. IT TOOK ABOUT 5 MINUTES, BUT WE WERE ABLE TO COMMUNICATE THROUGH THE WINDOW TO MY KID TO PUSH THE BUTTON ON THE DOOR (THAT HAD A RED LIGHT ON) TO OPEN HIS DOOR. WHEN THIS HAPPENED, I QUICKLY GRAB THE KEY FOB. BEFORE USING THE KEY FOB TO 'OPEN' THE DOORS, I TRIED OPENING ANY OF THE OTHER DOORS AND THEY ALL WERE LOCKED. THIS EVENT HAS HAPPENED TWICE. THIS IS THE SECOND TIME. THE FIRST TIME THIS HAPPENED I NEEDED TO DRIVE BACK TO MY HOUSE AND GET THE SECOND KEY FOB. THIS TIME, I DID NOT HAVE THIS LUXURY. THE SITUATION WAS DRAMATIC ENOUGH THAT I NEED TO FILE A COMPLAINT. LUCKILY, MY KID WAS ABLE TO OPEN THE DOOR. ANY YOUNGER AND I WOULD'VE HAD TO BREAK THE WINDOW.