NHTSA Complaint #11635667 — 2017 AUDI Q7

On Oct. 7th, 2024, our Audi Q7 2017 needed software update because the front data screen (MMI system) was rebooting frequently while driving, causing the screen to go up and down to reset itself. The Mission Viejo, CA Audi dealership updated the software. We picked up our car on Oct 24th, 2024. By the evening of Oct 24th, 2024, an error message for ‘front right-side marker light defective’ appeared on the dashboard screen when we drove under bridges, dark areas, and at night. The error message appeared with multiple loud beeps each time it appeared. At night, the message would appear every 5-10 minutes, making the car undriveable at night. The dealership suggested they would have Audi corporate perform the Audi recall campaign 97CB – NHTSA campaign ID 16V642000. With the holidays, time dragged on. The update was finally attempted 1/7/25-1/8/25. The dealership said the update failed and suggested I either buy a new light ($4895) or contact a tune-shop to turn-off the front side markers via coding/programming, thus reducing my safety and augmenting the factory software by an outside vendor. Once the MMI software system was updated, it caused the front marker light coding to malfunction. After more research in the last few weeks, the front marker light (NHTSA campaign ID 16V642000) is a much broader issue than a light not working and still resides with Audi Q7 2017 this many years later.