NHTSA Complaint #11343922 — 2019 TESLA MODEL S

NHTS COMPLAINT ENTRY 2020-08-07 NARRATIVE SECTION: ON TWO SEPARATE DAYS WHILE DRIVING MID-MORNING OR MID-DAY IN A STRAIGHT TRAJECTORY ON SMOOTH AND LEVEL ROAD SURFACE AND NOT BRAKING BOTH THE DRIVER'S AND THE CENTER CONSOLE'S DISPLAY AND TOUCH PANEL, RESPECTIVELY, SIMULTANEOUSLY TURNED COMPLETELY BLACK SO AS TO DISPLAY NOTHING, JUST A COMPLETELY BLANK, BLACK PANEL. THE FIRST OCCASION WAS ON A HIGHWAY AT APPROXIMATELY 55 MPH SPEED. THE SECOND OCCASION WAS ON A RESIDENTIAL STREET AT APPROXIMATELY 40 MPH SPEED. THE DISPLAYS RETURNED IN THE SAME MANNER AS FROM A SYSTEM REBOOT. HOWEVER, THE SYSTEM REBOOT APPEARED TO OCCUR INDEPENDENT OF MY EFFORTS TO INDUCE A SYSTEM REBOOT. I WAS HOLDING DOWN THE TWO OPPOSITE SIDE STEERING WHEEL BUTTONS IN THE USUAL WAY FOR A SYSTEM REBOOT, BUT THERE WAS NO RESPONSE WITHIN THE EXPECTED INTERVAL OF PERHAPS 10 TO 20 SECONDS. THE SYSTEM REBOOTED WITHIN A MINUTE, SEEMINGLY ON ITS OWN, AND ALL TOUCH PANEL AND DISPLAY FEATURES APPEARED TO RETURN TO NORMAL. THERE WAS NO CORRESPONDING AUDITORY SIGNAL NOR VISUAL GRAPHIC BEFORE OR AFTER THE INCIDENT. AS IMMEDIATELY STOPPING WAS NOT PRACTICAL DURING EITHER INCIDENT I CONTINUED DRIVING WITHOUT LOSS OF STEERING, ACCELERATOR OR BRAKING FUNCTIONS. MY RECOLLECTION IS THAT THE TWO INCIDENTS OCCURRED A FEW DAYS APART. THE DATE PROVIDED IS AN ESTIMATE OF THE FIRST OCCASION.