NHTSA Complaint #11242154 — 2019 TESLA MODEL S

ELECTRICAL PROBLEM ASSOCIATED WITH SOFTWARE UPDATE 2019.28.2 320FBAO. DOWNLOADED UPDATE AND FOLLOWING UPDATE ONE COULD HEAR SOLENOIDS OPENING & CLOSING FOLLOWED BY LEFT DAY TIME RUNNING LIGHT ILLUMINATING FOLLOWED BY RIGHT. DID A SOFT AND HARD RESET AND FACTORY RESET TO NO AVAIL. TOOK CAR INTO SERVICE CENTER AND UPDATE REMOVED AND TOLD TO RE ENTER UPDATE WHEN HOME. RE INSTALLED UPDATE AND SAME THING OCCURS. SPENT OVER AN HOUR TRYING TO FIND A NUMBER TO CALL TO TALK TO SOMEONE ABOUT THE PROBLEM. ON CHAT LINE TOLD TO DO ANOTHER HARD RESET AND THEN WAS DISCONNECTED. ATTEMPTED TO REESTABLISH A LINE OF COMMUNICATION WHICH IS VIRTUALLY IMPOSSIBLE. FINALLY, SENT AN EMAIL ASKING FOR HELP AND JUST RECEIVED THE PROVERBIAL WE RECEIVED YOUR MSG. AFRAID TO DRIVE THE CAR AND WORRIED THAT POSSIBLE FIRE MAY OCCUR. TESLA CUSTOMER SUPPORT IS NEXT TO NONE. OCCURRENCES WERE IN THE GARAGE WITH AND DISCONNECTED POWER, TURNED EVERYTHING OFF AND IT STILL CYCLED THROUGH THE DTRLS COMING ON THEN OFF.