NHTSA Complaint #11343798 — 2018 FORD ESCAPE

WE PURCHASED OUR ESCAPE (NEW) FROM THE DEALER IN MARCH 2018. IN MARCH OF 2019, OUR CHECK ENGINE LIGHT KICKED ON (ENGINE HAD JUST OVER 12,000 MILES ON IT). CODE READER INDICATED A MISFIRE. WE TOOK IT TO THE DEALER AND THEY TOLD US THAT COOLANT WAS FOUND IN THE #2 CYLINDER AND THAT THE ENGINE NEEDED TO BE REPLACED. ENGINE WAS REPLACED UNDER WARRANTY AT NO COST TO US. IN JULY 2020, OUR ESCAPE STARTED EXHIBITING THE SAME PROBLEMS (ROUGH STARTS, LOW COOLANT IN OVERFLOW RESERVOIR). WE TOOK IT TO THE DEALER (THIS TIME THE CHECK ENGINE LIGHT DIDN'T KICK ON), AND THEY TOLD US COOLANT INTRUSION HAD HAPPENED AGAIN AND THAT THE ENGINE NEEDED TO BE REPLACED AS WELL AS THE TURBO CHARGER. ENGINE WAS REPLACED UNDER WARRANTY AT NO COST TO US. ENGINE HAD JUST OVER 24,000 MILES ON IT.