NHTSA Complaint #11343553 — 2014 TESLA MODEL S

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Complaint Details

ODI Number	11343553
Vehicle	2014 TESLA MODEL S
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	July 23, 2020
Date Filed	August 5, 2020
Mileage	70,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

MY INFOTAINMENT (CENTER LCD PANEL) SHUT OFF WITHOUT WARNING AND COULD NOT BE RESTARTED WHILE DRIVING. THIS SUDDEN FAILURE TOOK MY ATTENTION AWAY FROM THE ROAD AND REPEATEDLY ATTEMPTING TO RESTART THE SCREEN WAS ALSO A HAZARD FORCING ME TO PULL TO THE SIDE OF THE ROAD BUT WAS STILL UNABLE TO RESTART THE INFOTAINMENT CENTER. WITH THE INFOTAINMENT SYSTEM DOWN, THE MAJORITY OF THE FEATURES IN THE VEHICLE ARE CUT OFF FROM ME. I LATER READ THAT THIS IS A COMMON PROBLEM AFFECTING TESLAS BUILT BETWEEN 2013 AND 2018.

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