NHTSA Complaint #11330936 — 2014 TESLA MODEL S

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Complaint Details

ODI Number	11330936
Vehicle	2014 TESLA MODEL S
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	June 25, 2019
Date Filed	June 25, 2020
Mileage	35,750 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

DUE TO RECENT NEWS THIS WEEK OF NHTSA INVESTIGATING THE TESLA MODEL S FROM 2012 TO 2015 REGARDING THE FAULTY SCREEN, I WANTED TO REPORT THAT I HAD A SIMILAR PROBLEM. THE LARGE SCREEN CALLED MCU OR MEDIA CONTROLLED UNIT ON MY MODEL S WOULD HAVE PROBLEMS OF BLACKING OUT WHILE DRIVING OR WHEN TRYING TO START FROM A PARKED POSITION. ULTIMATELY, IT SHUT DOWN ALTOGETHER. I HAD REPORTED THE PROBLEM TO TESLA WHEN THE SCREEN BLACKOUT PROBLEMS WERE HAPPENING IN 2018 AND 2019 BY CALLING CUSTOMER SERVICE. TESLA'S CUSTOMER SERVICE TOLD ME TO REBOOT THE SYSTEM BY HOLDING DOWN THE TWO SCROLL BUTTONS. AFTER MULTIPLE REBOOTS OVER A PERIOD OF 6+ MONTHS, THE SCREEN BLACKED OUT PERMANENTLY, AND THE REBOOT SOLUTION NO LONGER WORKED. I HAD TO GET THE PROBLEM FIXED AT A COST OF $2,614.50. *TR

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