NHTSA Complaint #11343179 — 2018 HONDA CR-V

TL* THE CONTACT OWNS A 2018 HONDA CR-V. THE CONTACT STATED THAT WHILE DRIVING AT 58 MPH, THE VEHICLE INDEPENDENTLY MADE AN ABRUPT STOP WHILE SWITCHING LANES ON THE HIGHWAY. THE CONTACT ALSO STATED THAT THE BRAKE SYSTEM FAILURE, ROAD DEPARTURE MITIGATION SYSTEM FAILURE AND THE ADAPTIVE CRUISE CONTROL FAILURE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE RESUMED NORMAL OPERATION WITHOUT DRIVER INPUT. THE CONTACT STATED THAT WHILE IN LINE AT A DRIVE THRU, THE VEHICLE STARTED BUZZING AND THE DISPLAY SCREEN BLACKED OUT AND STARTED BUFFERING. AFTER LEAVING THE DRIVE THRU, THE VEHICLE FAILED TO ACCELERATE PROPERLY WITH THE ACCELERATOR PEDAL DEPRESSED. THE VEHICLE WAS DRIVEN TO THE RESIDENCE. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WERE DEFECTS RELATED TO THE MESSAGES DISPLAYED ON THE INSTRUMENT PANEL. THE MECHANIC TOOK THE VEHICLE TO JIM COLEMAN HONDA (12441 AUTO DR, CLARKSVILLE, MD 21029) TO HAVE THE VEHICLE SERVICED UNDER WARRANTY HOWEVER, THE DEALER REFUSED TO SERVICE THE VEHICLE WITHOUT EXPLANATION. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 11,760. *LN CONSUMER SAYS THAT ON 08/22/2020 VEHICLE BRAKED ON ITS ON WHILE EXITING AN INTERSTATE HIGHWAY AT 45 MPH. AFTER THE CAR BRAKED ON ITS OWN, THE CAR STARTED TO WOBBLE AS THOUGH THE WHEELS ARE ABOUT TO UNBUCKLE, AND THE BRAKE LIGHT STARTED TO FLASH. CONSUMER EXPERIENCED WHIPLASH FROM THE SUDDEN BRAKING. CONSUMER SAYS THAT THERE WERE NO OTHER VEHICLES AROUND AT THE TIME OF THE INCIDENT. ON 08/25/2020 CONSUMER TOOK VEHICLE TO JIM COLEMAN HONDA TO BE DIAGNOSED AND REPAIRED. *DL*LN *TR