NHTSA Complaint #11342928 — 2015 FORD F-150

MY TRUCK WAS SERVICED WITH COMPLETE FLUIDS AND SYSTEMS CHECK ON JULY 2ND, 2020 REPORTING EVERYTHING IN THE GREEN CHECK ZONE. SATURDAY AUGUST 1ST, 2020 WHILE RETURNING FROM A FAMILY TRIP, THE BRAKE WARNING LIGHT CAME ON INDICATING A BRAKE PROBLEM. THE BRAKES WERE APPLIED TO ENSURE THAT THEY WERE WORKING AND WHEN APPLIED, THERE WAS NO BRAKING POWER AND THE PEDAL WENT STRAIGHT TO THE FLOOR. WHEN WE WERE FINALLY ABLE TO STOP WE ROLLED INTO A GAS STATION AND OPENED THE HOOD TO CHECK THE BRAKE FLUID LEVEL AND IT WAS EMPTY. SO WE PURCHASED TWO BOTTLES OF BRAKE FLUID TO REFILL THE RESERVOIR THINKING THAT MAYBE THE SERVICE PERSON FORGOT TO REFILL THE BRAKE FLUID. ONCE WE FILLED THE RESERVOIR AND PUMPED THE BRAKES A BIT THEY GOT TIGHT SO WE GOT BACK ON THE ROAD. AS SOON AS WE PULLED ONTO THE ROAD AND BEGAN TO DRIVE THE BRAKE WARNING SIGNAL CAME ON AGAIN. AGAIN, WE PULLED OVER TO CHECK FOR LEAKS, WHICH THERE WERE NONE. AND AGAIN, THE BRAKE RESERVOIR WAS EMPTY. AGAIN WE PURCHASE MORE BRAKE FLUID AND ADDITIONAL BOTTLES AND REFILL THE RESERVOIR TO THE FILL LINE. WE DROVE AROUND THE PARKING LOT QUITE A BIT BEFORE WE DECIDED TO GET BACK ON THE ROAD DUE TO THE VEHICLE SEEMING TO FUNCTION NORMALLY. AT THIS POINT WE ENTER THE HIGHWAY AND DROVE TO OUR AREA NEAR THE DEALER. WHEN EXITING THE HIGHWAY A GREAT DEAL OF SMOKE CAME FROM THE BACK OF OUR CAR THAT SMELLED LIKE BRAKE FLUID. WE PULLED OVER AND AGAIN THERE WAS NOTHING LEAKING. WE STILL SEEMED TO HAVE SOME BREAKING ABILITY SO DROVE THE TRUCK TO THE CAR DEALERSHIP TO PARK IT FOR THEM TO TAKE A LOOK AT TO DO REPAIRS. UPON DOING SOME RESEARCH I SAW THAT FORD MOTOR COMPANY JUST ANNOUNCED THE BEGINNINGS OF A RECALL ON JUNE 6 FOR THIS SAME PROBLEM ON THIS YEAR VEHICLE.