NHTSA Complaint #11341929 — 2016 FORD ESCAPE

TRANSMISSION FAILED WITH NO WARNING. DRIVING HOME ONE DAY, GETTING OFF THE HIGHWAY, THE CAR HAD A DELAY IN ACCELERATING AND WOULD THEN SUDDENLY LURCH FORWARD. TRIED TO MAKE IT HOME WITH THE CAR, EVENTUALLY A "TRANSMISSION FAULT" MESSAGE CAME UP. HAD THE CAR TOWED TO A FORD DEALERSHIP SERVICE CENTER (CAPITAL FORD, RALEIGH NC). IT TOOK OVER TWO WEEKS FOR THEM TO LOOK AT MY CAR. THEY THEN CALLED AND TOLD ME THAT THE "TORQUE CONVERTER HAD COME APART" AND THAT I NEEDED A FULL TRANSMISSION REPLACEMENT FOR $7500. MY CAR IS FOUR YEARS OLD AND BARELY OUTSIDE OF THE POWERTRAIN MILEAGE WARRANTY. THIS IS ABSOLUTELY ABSURD.