NHTSA Complaint #11340963 — 2014 CHEVROLET IMPALA SEATS

Complaint Details

ODI Number	11340963
Vehicle	2014 CHEVROLET IMPALA
Component	SEATS
Date of Incident	March 2, 2020
Date Filed	July 22, 2020
Mileage	26,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

THE GASKET ON A REAR LIGHT DETERIORATED CAUSING A LEAK IN THE TRUNK OF THE CAR. FIRST ADDRESSED IT WITH THE DEALERSHIP IN THE FALL OF 2019. THEY SAID THEY COULDN'T FIND ANYTHING. HAPPENED AGAIN AS COVID BEGAN. WHEN THE DEALERSHIP WAS ABLE, THEY TRIED TO REPAIR THE CAR AND TO REMOVE THE MOLD THAT HAD GROWN & DID AN IONIZING TREATMENT. THEY SAID IT DIDN'T WORK. ASKED US TO CONTACT CHEVY CUSTOMER SERVICE. WE'VE BEEN WAITING SINCE MAY 8 FOR RESOLUTION TO THE MOLD ISSUE. THE CAR IS NOW BEYOND REPAIR. WE'VE SENT NUMEROUS EMAILS AND CALLED REPEATEDLY. THEY'VE ASSURED US THAT THEY WOULD GET BACK TO US BY THIS PAST MONDAY, JULY 20 AND THEY HAVE NOT. DUE TO THE MOLD, THE CAR IS UNSAFE TO DRIVE. THEY HAVE YET TO SEND SOMEONE TO THE DEALERSHIP TO EVEN LOOK AT THE CAR. THE OWNER OF THIS CAR IS AN 88 YEAR OLD MAN WITH STAGE 4 CANCER AND IS FIGHTING KIDNEY FAILURE. HE NEEDS THIS CAR FOR APPOINTMENTS AND TREATMENTS. CHEVY IS AWARE OF THIS. WE NEED HELP, PLEASE.

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