NHTSA Complaint #11340917 — 2016 RAM 1500

TL* THE CONTACT OWNS A 2016 RAM 1500. THE CONTACT STATED THAT WHILE DRIVING AND ATTEMPTING TO MAKE A TURN, THE STEERING WHEEL CEASED AND THE VEHICLE BECAME DIFFICULT TO MANEUVER. THE POWER STEERING ASSIST FAILURE WARNING LIGHT ILLUMINATED AND THE SERVICE POWER STEERING MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS DRIVEN IN MANUAL STEERING MODE. THE VEHICLE WAS TAKEN TO SAN ANTONIO CHRYSLER DODGE JEEP RAM LOCATED AT 11910 I-35 FRONTAGE RD, SAN ANTONIO, TX 78233, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING, SUSPENSION GEAR AND STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED THAT THE ELECTRONIC POWER STEERING ASSIST SYSTEM NEEDED REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 105,501.