NHTSA Complaint #11340907 — 2016 THOR MOTOR COACH VEGAS

WE WERE TRAPPED IN OUR RV AT THE GAS STATION. WE WERE PARKED AND ATTEMPTING TO EXIT TO GET GAS. WE PULLED THE DOOR LATCH (MANUFACTURED BY TRIMARK CORP) TO EXIT BUT THE DOOR WOULD NOT OPEN. THE PLUNGER WOULD NOT RETRACT FROM THE LOCK POSITION. EVENTUALLY WE WERE ABLE TO USE A KITCHEN KNIFE AS A SCREWDRIVER (SINCE OUR TOOLS ARE KEPT OUTSIDE OF THE MOTOR COACH) TO REMOVE THE INSIDE DOOR HANDLE ASSEMBLY. WE THEN HAD TO PRY THE PLUNGER TO THE INSIDE TO DISENGAGE IT. WE WERE THEN ABLE TO PUSH THE DOOR OPEN IN ORDER TO EXIT. FROM THAT POINT WE HAD TO USE THE DEAD BOLT TO SECURE IT CLOSED.