NHTSA Complaint #11340181 — 2015 FORD F-150

DRIVING DOWN THE ROAD EARLY IN THE MORNING AND LOST BOTH FRONT AND BACK BRAKES. WHEN THE BRAKE WAS PRESSED DOWN COMPLETELY THE TRUCK DID NOT STOP; PUMPING THE BRAKE CAUSED THE TRUCK TO SLOW BUT NOT QUICKLY. WE SAW AN EMPTY MALL AREA AND HEADED TOWARDS THE PARKING LOT AND COASTED TO A STOP. HAD WE BEEN ON THE FREEWAY OR LATER IN THE DAY DURING TRAFFIC THIS COULD HAVE BEEN A SERIOUS ACCIDENT. WE WERE DRIVING ON A 2 LANE ROAD IN A CITY AREA GOING ABOUT 40 MPH. WE WERE VERY VERY LUCKY - THIS COULD EASILY CAUSE A SERIOUS ACCIDENT. LOCAL BRAKE COMPANY WERE ABLE TO GET THE BRAKES WORKING AND WE DROVE THE TRUCK BACK TO THE HOUSE - A FEW HOUR DRIVE. RECEIVED NOTICE OF THE RECALL ABOUT 3-4 DAYS AFTER THE BRAKES FAILED AND WE DID NOT DRIVE THE TRUCK. WE CALLED THE DEALER AND THEY TOLD US NOTHING COULD BE DONE BECAUSE THE FIX HAD NOT BEEN SOLVED BY FORD, WE ASKED IF THE TRUCK WAS DRIVABLE AND THEY COULD NOT ANSWER AS THE RECALL IS UNCLEAR. WE ASKED THE DEALER IF WE COULD DROP TRUCK OFF AND THEY COULD FIX AND THEY TOLD US NO BECAUSE THEY DID NOT HAVE PARTS AND DID NOT KNOW WHAT THE FIX WAS GOING TO BE. CALLED FORD AND TALKED TO A CUSTOMER SERVICE PERSON AND THEY CALLED THE DEALERSHIP AND HAD THEM TAKE THE TRUCK SINCE NEITHER FORD OR THE DEALER COULD TELL US IF THE TRUCK WAS DRIVABLE. THE DEALER TOLD US THEY WOULD LOOK AT THE TRUCK TO DETERMINE IF THE TRUCK WAS DRIVABLE - THAT WAS JUNE 27, 2020 AND WE HAVE NOT HEARD BACK FROM DEALER. CALLED DEALER AGAIN ON 07.16.20 AND TALKED AND THEY STILL DID NOT KNOW AND WOULD CALL BACK, NO CALL BACK AS OF 11PM 06/18/2020