NHTSA Complaint #11340004 — 2016 VOLKSWAGEN JETTA

ON JULY 1ST ,2020 UPON ARRIVAL TO A STORE ONCE IN PARK AND I TRIED TO TURN THE CAR OFF THE KEY WOULD NOT TURN AT ALL MEANING THE CAR WAS NOT ABLE TO BE SHUT OFF AFTER ABOUT 20 MINUTES OF TRYING TO TURN THE STEERING WHEEL THINKING IT WAS LOCKED I FINALLY GOT THE CAR TO SHUT OFF AFTER GOOGLING IT AND READING MANY OTHER FORUMS THAT TALKED ABOUT THE SAME CAR ISSUE I WAS HAVING IT SAID TO PULL THE EMERGENCY BRAKE AND THEN TO TURN THE KEY SO I DID AND IT FINALLY SHUT OFF IT STAYED PARKED TILL JULY 6 TH THAT I WENT TO A FEW DIFFERENT MECHANICS IN TOWN I FOUND ONE THAT TRIED TO HELP SAME WITH HIM HE COULD NOT TURN THE KEY TO SHUT THE CAR OFF HE ADVISED ME TO TAKE IT TO THE DEALERSHIP BEING THAT IT WAS AN HOUR AWAY AND I WAS LOW ON GAS I HAD TO PUMP GAS WITH THE CAR RUNNING BECAUSE I AGAIN WAS NOT ABLE TO SHUT THE CAR OFF WHICH I FELT UNSAFE DOING BUT AT THIS POINT I NO LONGER KNEW WHAT TO DO I CALLED THE DEALERSHIP BEFORE LEAVING SHE SAID THEY WERE BACKED UP BUT TO COME DOWN AND THEY SHOULD BE ABLE TO HELP UPON ARRIVAL AT THE DEALERSHIP I WAS TOLD THEY COULD NOT HELP ME UNTIL FRIDAY!! WHILE THE WORKER WAS SITTING IN MY CAR AND HE HIMSELF COULD NOT SHUT OFF I TOLD HIM WHERE IN THE PARKING LOT SHOULD I LEAVE IT BECAUSE THERE WAS NO WAY THAT I COULD TAKE IT HOME AND LEAVE IT RUNNING FOR 3 DAYS THEY PULLED TO THE SIDE OF THE BUILDING AND ALREADY HAD THE HOOD UP TRYING TO SHUT THE CAR OFF THEY CALLED AND SAID IT WOULD BE 740.00 PLUS TAXES MIND YOU IT ALREADY HAD A SCHEDULED APPOINTMENT FOR THE 13TH FOR 2 RECALLS IT HAD ALREADY.