NHTSA Complaint #11435281 — 2016 VOLKSWAGEN JETTA

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11435281
Vehicle	2016 VOLKSWAGEN JETTA
Component	STEERING
Date of Incident	October 2, 2021
Date Filed	October 3, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

Unable to turn car off and remove key while ignition is in park. Cause the car to continue to run while trying to wiggle key out. Unable to remove key after moving steering wheel back and forth, placing care in neutral will not help and placing the care back in park does not fix the issue. This seems to be a known common issue and proposes a safety issue if driver is unable to turn care off. I’ve had this experience at 9pm during a time where no mechanical help is accessible. Major safety issue of leaving a care running idle for extended period of time. Issue definitely needs to be addressed

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