NHTSA Complaint #11339826 — 2015 FORD F-150

WE RECEIVED SAFETY RECALL NOTICE 20S31/NHTSA RECALL 20V-332 ON OUR 2015 FORD F-150. NEITHER THE DEALER NOR FORD CUSTOMER SERVICE IS WILLING TO REPLACE OUR MASTER BRAKE CYLINDER UNDER THE RECALL UNTIL IT ACTUALLY FAILS, OR WE SEE THE RED BRAKE WARNING SIGNAL ETC. CONSIDERING WE USE THE TRUCK TO PULL OUR 6,000 LB. 25FT. AIRSTREAM WE DON'T FEEL IT IS A SAFE SITUATION TO TAKE THE CHANCE OF PULLING THE AIRSTREAM AND JUST WAITING TO SEE IF THE BRAKE FAILS. WE MAY BE HOURS FROM A FORD DEALERSHIP WHEN IT HAPPENS. I AM VERY DISAPPOINTED WITH FORD FOR THEIR SEEMING INDIFFERENCE & WILLINGNESS TO JUST WAIT UNTIL PEOPLE CRASH INTO OTHER CARS AND DO BODILY HARM BEFORE THEY WILL TAKE RESPONSIBILITY OF FIXING AN OBVIOUS SAFETY RECALL ISSUE. NEVER BEFORE HAVE WE EVER HAD A RECALL NOTICE WHERE WE HAD FIRST TO PROVE OUR VEHICLE HAD FAILED BEFORE THEY FIXED THE RECALL ISSUE. EVERYONE KEPT TELLING ME THAT ONLY A SMALL PERCENTAGE OF THE VEHICLES THAT RECEIVED THE SAFETY RECALL NOTICE WOULD ACTUALLY HAVE THE BRAKES FAIL, SO WHY WORRY? JUST KEEP DRIVING & HOPE FOR THE BEST? THE LETTER SAYS IT'S DUE TO A PART SHORTAGE & WE'D BE NOTIFIED WHEN PARTS ARE AVAILABLE, BUT THE DEALER & AN FORD OPERATIONS SUPERVISOR SAID THE MASTER BRAKE CYLINDER WOULD NOT BE FIXED ON OUR VEHICLE UNLESS THE VEHICLE WAS EXHIBITING SYMPTOMS, REGARDLESS OF THE SAFETY RECALL. I'VE WASTED A WEEK OF MY LIFE TALKING TO FORD, AND WAITING FOR CALL BACKS & BASICALLY AM JUST BEING BLOWN OFF..AND WE'RE TALKING ABOUT BRAKE FAILURES!! THIS WAS OUR 3RD FORD VEHICLE OVER THE YEARS, BUT LIKELY OUR LAST. NOT IMPRESSED AT ALL WITH THEIR CUSTOMER SERVICE OR THEIR CONCERN ABOUT THEIR CUSTOMERS SAFETY ONCE THEY'VE PURCHASED THE VEHICLE.