NHTSA Complaint #11339607 — 2020 CHEVROLET MALIBU

CAR LOST POWER WHEN PASSING A TRUCK ON THE HIGHWAY, HARD START,IMMEDIATELY CONTACTED DEALERSHIP. THEY HAVE HAD THE VEHICLE FOR GOING ON THREE WEEKS TOMORROW. THEY HAVEN'T BEEN ABLE TO DIAGNOSE THE PROBLEM. I HAVE CONTACTED GM AND THE SERVICE REPRESENTATIVE AT THE RESOLUTION CENTER SAID THE DEALERSHIP WAS NOT ANSWERING E-MAILS AND HE COULD NOT GIVE US ANY INFORMATION. THE SERVICE MANAGER AT THE DEALERSHIP SAID HE AND THE MASTER TECH HAD BOTH DRIVEN THE CAR AND BOTH SAID THAT THEY DETECTED A PROBLEM. THE SERVICE MANAGER SAID THE DIAGNOSTIC COMPUTER SHOWED EXCESS, OR UNBURNED FUEL IN THE #2 CYLINDER. THE MASTER TECH SAID HE PUT A BORE SCOPE INTO THE #2 CYLINDER AND SAW A BURNED OR DISCOLORED SPOT ON THE PISTON. THE SERVICE MANAGER SAID THAT A REGIONAL ENGINEER HAD COME DOWN FROM SPOKANE WA. AND DRIVEN THE CAR WITH ANOTHER DIAGNOSTIC COMPUTER. THEY STILL HAVE NOT DIAGNOSED THE PROBLEM, AND THE DEALER SAYS THAT GM WANTS US TO TAKE THE CAR BACK AND DRIVE IT. WE FEEL THE CAR IS UNSAFE AND WE ARE REFUSING TO DRIVE IT. THEY ARE NOT COMING UP WITH A RESOLUTION TO THIS SAFETY PROBLEM.