NHTSA Complaint #11715468 — 2020 CHEVROLET MALIBU

The contact owns a 2020 Chevrolet Malibu. The contact stated that the RPM was unexpectedly elevated while driving, and the vehicle was hesitating. The vehicle was taken to an independent mechanic, and the contact was informed that the throttle body needed to be cleaned. While driving approximately 35-40 MPH and depressing the accelerator pedal, the vehicle shuddered with white smoke coming from the tailpipe. The contact stated that the engine warning light was flashing with the reduced power message displayed. Upon research, the contact associated the failure with Technical Service Bulletin: PIP5812. The vehicle was taken to an independent mechanic who associated the failure with the turbocharger. The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 80,000.