NHTSA Complaint #11339286 — 2011 FORD FUSION

HI, MY NAME IS [XXX] AND I OWN A 2011 FORD FUSION. IN NOVEMBER OF 2019, I NOTICED MY BRAKES ACTING DIFFERENTLY ALMOST IN AN INSTANT. EVERYTHING WAS FINE AND NORMAL WHEN I STOPPED MY CAR AND WHEN IT WAS TIME TO GO AGAIN, I IMMEDIATELY COULD SENSE A DIFFERENCE IN THE PERFORMANCE. I DROVE IT AROUND FOR A WHILE AND WAS AWARE I WAS HAVING TO PUMP THE PEDAL TO GET IT TO STOP THE VEHICLE. IT WAS FRIGHTENING TO GET USED TO BECAUSE THE FIRST COUPLE TIMES I WOULD PUMP NOTHING WOULD HAPPEN AND THEN IT WOULD CATCH UP AND WORK PARTIALLY. ENOUGH TO STOP THE CAR BUT WITH MUCH MORE DIFFICULTIES. I TOLD MY FAMILY WHAT I WAS EXPERIENCING BECAUSE I WAS USING MY CAR FOR MY JOB AS A DOORDASH DELIVERY DRIVER. THEY TOLD ME WITH AS MUCH DRIVING AS I HAVE TO DO, THAT I DON'T NEED TO BE ON THE ROAD WITH THIS ISSUE. LONG STORY SHORT, MY BRAKES STILL AREN'T REPAIRED. I'VE SPENT CLOSE TO 3,500 ON REPAIRS BETWEEN 3 DIFFERENT MECHANICS. I EVEN TOOK OUT A $1200 LOAN FOR ONE LAST SHOT AND IT GOT ME KNOW WHERE. SO I AM HAVING TO PAY AROUND $1800 BACK TO THE LOAN COMPANY. I STILL OWE MONEY TO MY MOM, GRANDMAS, AND GRANDPAS FOR HELPING. A LITTLE OVER A THOUSAND TO EACH AND I HAVE TO PAY OFF THE LOAN. THE WORST PART IS I HAVE NOT BEEN ABLE TO WORK SINCE THEN. SO I HAVE NO WORK HISTORY OR PROOF OF INSURANCE SINCE THEN. I AM ALSO GETTING MAIL SAYING I OWE $367 BY AUGUST 2ND OR THEY WILL REPO MY CAR. I WISH I COULD JUST GET THIS REPAIRED SO I WON'T HAVE TO LOSE THE CAR AFTER ALL THIS AND STILL PAY WHAT I OWE ON IT, ALSO MESSING UP MY CREDIT. ALSO HAVING PAID WAY MORE THEN THE CAR IS WORTH. AND THERE ARE MANY COMPLAINTS OF THE SAME SORT WITH OTHER OWNERS OF THIS MAKE AND MODEL. IT'S JUST BEEN AN EXTREMELY STRESSFUL SITUATION FOR ME AND MY FAMILY. MY FAMILY HAS EVEN BEGUN TO BE UPSET WITH ME BECAUSE THE MONEY INVESTED WASN'T WORTH ANYTHING AND I HAVE NO WAY OF PAYING THEM BACK. I LIVE ON MY OWN RENT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR