NHTSA Complaint #11338820 — 2016 SUBARU OUTBACK

MY 2016 OUTBACK'S HORN STOPPED WORKING. OVER A YEAR AGO, IT STARTED WORKING ONLY WHEN I WAS TURNING THE WHEEL, THEN EVENTUALLY IN JULY 2019, IT STOPPED WORKING ALL TOGETHER. IT IS MOSTLY AN ANNOYANCE, BUT I CAN'T USE IT TO WARN OTHERS. I CALLED AN TOLD MY DEALER'S SERVICE DEPT, BUT THEY NEVER GOT BACK TO ME. LATER ON, I TALKED TO THEM, BUT WAS TOLD THEY WOULD NOT DO ANYTHING BECAUSE MY CAR IS OUT OF WARRANTY. THEY DO KNOW THE PART ON IT THAT "GOES". I THOUGHT THAT IF I GOT AN EXPENSIVE MILEAGE CHECK UP SERVICE THAT THEY WOULD FEEL BADLY THAT THEY KNOW THEY HAVE A "PART THAT GOES" AND FIX IT, BUT THEY DIDN'T OFFER TO DO ANYTHING. IT IS OBVIOUS THAT SINCE THEY KNOW EXACTLY WHAT PART "WENT" WITHOUT EVEN LOOKING AT THE CAR, THEY HAD A BADLY MADE PART. I HAVE A HISTORY OF DRIVING CARS UNTIL THEY ARE OVER 20 YEARS OLD AND CAN HIT 200 MILES ON A CAR AND I NEVER HAD A HARD JUST STOP WORKING AND DON'T THINK THIS SHOULD HAPPEN. I DO NOT WANT TO PAY SUBARU TO FIX THIS SINCE THEY KNOW THEIR PART GOES WRONG AND IS A SAFETY ISSUE. I AM NOT CONFIDENT THAT A NON-SUBARU MECHANIC WILL KNOW EXACTLY WHAT TO DO, THOUGH SINCE OUTSIDE MECHANICS WON'T BE FAMILIAR WITH THIS ISSUE.