NHTSA Complaint #11685684 — 2016 SUBARU OUTBACK UNKNOWN OR OTHER

Complaint Details

ODI Number	11685684
Vehicle	2016 SUBARU OUTBACK
Component	UNKNOWN OR OTHER
Date of Incident	August 14, 2025
Date Filed	September 8, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	UT

Consumer Description

I reached under the steering well to the foot well because it seemed that my AC was not putting out any air. I touched something and received a burn on my hand. I reached out to the SOA but was told to take it to the dealer. Then they asked me to call back and discuss further. When I called back I was told to take it to the dealer. I'm not sure I want to take it to the dealer to be charged a diagnosis fee. It seems the "kick panel" should cover this hot part to not allow access.

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