NHTSA Complaint #11338818 — 2016 CHEVROLET CRUZE

I OWN A 2016 CHEVROLET CRUZE WITH <100K MILES, NO ACCIDENT HISTORY, AND NO PREVIOUS ISSUES. I BOUGHT THE CAR NEW FROM THE DEALERSHIP AND HAVE BEEN THE ONLY OWNER. I WAS DRIVING STRAIGHT ON A RESIDENTIAL STREET (<30 MPH) WHEN THE CAR STARTED PUTTERING AND SHAKING. THE CAR SUDDENLY SHUT OFF RIGHT IN THE MIDDLE OF THE ROAD, AND I HAD TO SWERVE TO THE SHOULDER TO AVOID CRASHING. UPON BRINGING THE CAR TO THE CERTIFIED CHEVY DEALERSHIP, WE LEARNED THE CAR HAD A DAMAGED PISTON AND CRACKED CYLINDER WALL. THE ONLY FIX WAS TO COMPLETELY REPLACE THE ENGINE. IT SHOULD BE NOTED THE OIL HAD BEEN CHANGED JUST THE WEEK PREVIOUS. I KNOW CHEVY IS AWARE OF THIS ISSUE BECAUSE THEY RELEASED SAFETY BULLETIN PIP5421F BACK IN 2018 REGARDING THIS VERY ISSUE. I ALSO KNOW THERE IS AN ACTIVE LAWSUIT IN THE STATE OF CALIFORNIA, BUT THIS DOESN'T APPLY TO US IN MINNESOTA. I FIND IT UNACCEPTABLE THAT CHEVROLET IS AWARE OF PREMATURE ENGINE FAILURE IN THEIR VEHICLES, AND HAVE NOT ISSUED A RECALL, EVEN THOUGH IT POSES A SAFETY HAZARD.