NHTSA Complaint #11338711 — 2011 TOYOTA AVALON STEERING

Complaint Details

ODI Number	11338711
Vehicle	2011 TOYOTA AVALON
Component	STEERING
Date of Incident	July 9, 2020
Date Filed	July 10, 2020
Mileage	115,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IA

Consumer Description

WHILE DRIVING, THE STEERING COLUMN TELESCOPIC LEVER COMES LOOSE AND THE COLUMN DEPRESSES. IT HAS HAPPENED SEVERAL TIMES WHILE PULLING UP ON THE BOTTOM OF THE STEERING WHEEL, DURING SHARP TURNS FOR EXAMPLE, AND THE LEVER UNLOCKS. THEN AS SOON AS YOU PRESS ON THE STEERING WHEEL, PERHAPS SOME TIME LATER, THE STEERING WHEEL GOES COMPLETELY INTO THE DASH. IT IS ALMOST AS IF THE STEERING WHEEL IS FALLING AWAY FROM ME, AND I HAVE PARTIALLY GONE THROUGH TWO (THANKFULLY EMPTY) INTERSECTIONS BECAUSE I LOST CONTROL OF THE CAR BECAUSE THE STEERING COLUMN COLLAPSED UNEXPECTEDLY.

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