NHTSA Complaint #11373521 — 2011 TOYOTA AVALON SEATS

Complaint Details

ODI Number	11373521
Vehicle	2011 TOYOTA AVALON
Component	SEATS
Date of Incident	November 5, 2020
Date Filed	November 6, 2020
Mileage	85,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

I WAS USING THE LEVER TO PUSH THE SEAT AWAY FROM THE STEERING WHEEL WHEN ONE SIDE STOPPED MOVING, CAUSING THE OTHER SIDE TO DERAIL. I TOOK THE CAR TO JIM HUDSON TOYOTA IMMEDIATELY, AND THE TECHNICIAN WAS ABLE TO GET SEAT BACK ON TRACK. HOWEVER, HE WASN'T ABLE TO GET THE SIDE MOVING, AND STATED THE ENTIRE SEAT RAIL WOULD HAVE TO BE REPLACED. FURTHERMORE, I WAS TOLD I HAVE A LEAK IN THE ROD AND PINION SYSTEM BECAUSE THE INNER SEAL NEEDS TO BE REPLACED. ALTHOUGH, I SERVICE MY VEHICLE REGULARLY WITH FRED ANDERSON TOYOTA, AND NOTHING HAS EVER BEEN SAID ABOUT THIS.

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