NHTSA Complaint #11337613 — 2013 FORD FLEX

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE PASSENGER'S SIDE REAR DOOR LOCK LATCHED SECURELY HOWEVER, THE DOOR AJAR WARNING LIGHT REMAINED ILLUMINATED. THE CONTACT STATED THAT DOORS FAILED TO LOCK WHEN THE VEHICLE WAS SHIFTED INTO DRIVE WITH THE DOOR AJAR WARNING LIGHT ILLUMINATED. ADDITIONALLY, THE INTERIOR DOME LIGHT AND PARKING LIGHT REMAINED ILLUMINATED. THE CONTACT CALLED JOHNSON CITY FORD (3519 BRISTOL HWY, JOHNSON CITY, TN 37601), AND INFORMED THE DEALER OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE DRIVER'S FRONT DOOR LATCH WOULD BE REPAIRED HOWEVER, THE OTHER DOORS WERE NOT COVERED UNDER THE WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.