NHTSA Complaint #11080628 — 2013 FORD FLEX STRUCTURE:BODY

Complaint Details

ODI Number	11080628
Vehicle	2013 FORD FLEX
Component	STRUCTURE:BODY
Date of Incident	February 28, 2018
Date Filed	March 21, 2018
Mileage	96,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE DOOR LATCH FAILED TO LOCK AND THE DOOR AJAR WARNING INDICATOR ILLUMINATED. THE CONTACT WAS CONCERNED THAT HER CHILD WOULD BE ABLE TO OPEN THE DOOR WHILE THE VEHICLE WAS IN MOTION. THE VEHICLE WAS TAKEN TO CENTURY FORD OF MT. AIRY (302 CENTURY DR, MT AIRY, MD 21771, (301) 829-2800) WHERE IT WAS DIAGNOSED THAT ALL FOUR DOOR LATCHES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND WAS ADVISED TO CALL NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.

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