NHTSA Complaint #11337183 — 2012 DODGE DURANGO

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AFTER MULTIPLE ATTEMPTS WITHOUT WARNING. THE CONTACT STATED THAT ONCE THE VEHICLE WAS STARTED, THE VEHICLE IMMEDIATELY SHUT-OFF WITHOUT WARNING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT AN INTERIM REPAIR WAS AVAILABLE. THE CONTACT WAS INFORMED THAT THE FUEL PUMP COULD BE REPLACED WITH A NEWER BUT DEFECTIVE FUEL PUMP WHILE AWAITING THE FINAL REPAIR. BLAISE ALEXANDER CHRYSLER DODGE JEEP RAM FIAT (1080 E. COLLEGE AVE, STATE COLLEGE, PA 16801) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE FOR THE RECALL REPAIR. THE CONTACT WAS INFORMED THAT THE DEALER WOULD NOT PERFORM THE REPAIR SUGGESTED BY THE MANUFACTURER. THE CONTACT THEN REACHED OUT COURTESY MOTOR SALES INC (3100 PLEASANT VALLEY BLVD, ALTOONA, PA 16602) AND WAS INFORMED THAT THE DEALER WOULD PERFORM THE INTERIM REPAIR ON THE VEHICLE. AN APPOINTMENT WAS NOT YET SCHEDULED FOR THE INTERIM REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE FAILURE MILEAGE WAS 90,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. (RECALL RELATED INCIDENT) TS