NHTSA Complaint #11332001 — 2013 FORD EXPLORER

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL CEASED WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TURNED OFF AND RESTARTED AND OPERATED AS DESIGNED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE MANUFACTURER SUGGESTED HAVING THE VEHICLE TOWED TO AN AUTHORIZED DEALER TO BE DIAGNOSED. THE VEHICLE WAS TOWED TO NORM REEVES FORD SUPERSTORE (18900 STUDEBAKER RD, CERRITOS, CA 90703) WHERE SHE WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE DEALER STATED THAT THEY WOULD ADVOCATE ON HER BEHALF WITH THE MANUFACTURER TO SEE IF THE MANUFACTURER WOULD OFFER FINANCIAL ASSISTANCE FOR THE REPAIR. THE CONTACT WAS LATER NOTIFIED THAT THE MANUFACTURER DECLINED TO OFFER FINANCIAL ASSISTANCE. THE CONTACT HAD LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000.*DT