NHTSA Complaint #11331616 — 2017 FORD F-350

AT 400 MILES DRIVING DOWN THE FREEWAY THE TRUCK STARTED SHAKING AS IF THE FRONT WHEELS WERE COMING OFF, THE DEALERSHIP TOLD US IT MUST BE A BAD ROAD, SAME THING WHEN IT HAPPENED AT 7,000 MILES AND AT 22,000 MILES. AT 35000 MILES WE TOOK IT TO A DIFFERENT DEALER AND THEY KEPT THE TRUCK FOR WELL OVER A MONTH, TO FIX IT. NOW AT 39000 IT STILL HAS THE SAME PROBLEM, IT HAPPENS RANDOMLY, AND WE ARE TAKING IT BACK IN TOMORROW TO BE LOOKED AT. NOW THAT I BOUGHT MY WIFE A TRUCK THAT IS WELL OVER $70,000 SHE NO LONGER FEELS SAFE TO DRIVE IT BECAUSE IT IS SO SCARY TO DRIVE WILE THE FRONT TIRES SHAKE LIKE THEY ARE FALLING OFF. IN SOUTHERN CALIFORNIA TRAFFIC, SHE FEELS LIKE SHE COULD KILL SOMEONE SIMPLY BY LOSING CONTROL WHEN THAT HAPPENS. I HAVE PURCHASED COUNTLESS FORD AUTOMOBILES AND PAID OFF MANY FORD CREDIT AUTO LOANS, AND WE HAVE NEVER HAD ANY COMPLAINTS, NEVER HAD ANY ISSUES, WE MAINTAIN OUR VEHICLE WITH THE FORD MAINTENANCE CONTRACT, WE CARRY A FORD ESP WARRANTY ON ALL OF OUR FORDS AND WE ARE VERY METICULOUS IN TAKING CARE OF OUR VEHICLES... AT THIS POINT WE WANT A NEW TRUCK, AND WE DO NOT FEEL THAT WE SHOULD HAVE TO TAKE THE DEPRECIATION SIMPLY BASED ON THESE PROBLEMS. WE ALSO WANT OUR FORD ESP AND MAINTENANCE CONTRACT TO BE ON THE NEW TRUCK, JUST AS WE HAVE ON THIS TRUCK. *TR