NHTSA Complaint #11331565 — 2016 KIA SOUL ENGINE

Complaint Details

ODI Number	11331565
Vehicle	2016 KIA SOUL
Component	ENGINE
Date of Incident	August 1, 2019
Date Filed	June 29, 2020
Mileage	20,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED WHILE DRIVING 35 MPH, THERE WAS AN ABNORMAL SOUND COMING FROM THE ENGINE WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE CONSUMED ONE QUART OF OIL FOR EVERY 2,500 MILES DRIVEN. THE VEHICLE WAS TAKEN TO KIA OF DAYTON LOCATED AT 8560 TROY PIKE, HUBER HEIGHTS, OH 45424, (877) 862-6928, HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NEXT TAKEN TO MATT CASTRUCCI KIA LOCATED AT 3013 MALL PARK DR, DAYTON, OH 45459, (855) 250-8987, AND REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT WHILE APPROACHING A TRAFFIC LIGHT, THE VEHICLE HESITATED AND SHUDDERED WITHOUT WARNING. THE CONTACT PULLED OVER AND WAITING FOR APPROXIMATELY 10 MINUTES BEFORE CONTINUING ON TO HER DESTINATION. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS OIL ON THE SPARK PLUGS, THERE WAS LOW COMPRESSION ON 3 CYLINDERS, AND THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 20,000.*DT*JB

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