NHTSA Complaint #11331178 — 2019 CHRYSLER PACIFICA

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11331178
Vehicle	2019 CHRYSLER PACIFICA
Component	POWER TRAIN
Date of Incident	May 16, 2020
Date Filed	June 27, 2020
Mileage	26,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

TRANSMISSION WILL ONLY GO INTO 9TH GEAR AND ENGAGE AT SPEEDS UP TO 61 MPH, IF IT DOWNSHIFTS TO GO UP A HILL IT WILL NEVER EVER GO BACK INTO 9TH GEAR AGAIN UNLESS YOU SLOW DOWN TO 61 MPH THEN SLOWLY ACCELERATE TO GET IT TO STAY IN 9TH TOP GEAR? I TOOK IT TO CHRYSLER DEALER AND THEY SAID WELL YOU MIGHT NEVER SEE 9TH GEAR THAT'S HOW THEY RUN. THIS IS NOT ACCEPTABLE, CHRSYLER NEEDS A UPDATE TO ITS PROGRAMMING FOR BETTER SHIFTS... *TR

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