NHTSA Complaint #11330543 — 2015 JEEP CHEROKEE

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Complaint Details

ODI Number	11330543
Vehicle	2015 JEEP CHEROKEE
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	May 23, 2020
Date Filed	June 24, 2020
Mileage	96,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KY

Consumer Description

AN ERROR THAT CONTINUES TO COME AND GO IS TO 'SERVICE SHIFTER.' IT IS APPARENT THERE ARE MOMENTS THAT THE SHIFTER SPUTTERS, THE CAR WILL NOT SHIFT GEARS (AUTOMATIC) AND REFUSE TO ACCELERATE. THE CHECK ENGINE LIGHT ALSO COMES ON FOR THIS. DEAL SHIPS DO NOT SEEM TO ACT AWARE OF THIS ISSUE, BUT IT SEEMS EXTREMELY PREVALENT ONLINE. IT APPEARS TO BE BASED ON A FAULTY SHIFT IN THE VEHICLE OR BAD WIRING. HOWEVER, THE DEAL SHIPS ACT LIKE NOTHING IS WRONG BUT WILL CHANGE IT FOR YOU FOR AROUND $7,000. THE CAR SPUTTERING AND REFUSING TO SHIFT WHILE TRYING TO ACCELERATE IS EXTREMELY DANGEROUS FROM FAULTY COMPONENTS AND NEEDS TO BE INVESTIGATED. IT'S CLEAR A RECALL IS NEEDED FOR THIS. *TR

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