NHTSA Complaint #11350995 — 2015 JEEP CHEROKEE

JEEP DEALERS HAVE BEEN UNRESPONSIVE IN RESOLVING/FIXING RECALL W47 LEADING TO THE LACK OF FUNCTIONALITY OF MY JEEP CHEROKEE 2015, REQUIRING TOW FROM CHESTER, MD TO ALEXANDRIA, VA GIVEN THE VEHICLE COULD NO LONGER BE DRIVEN. DEALER NOW SUDDENLY HAS "RECALL FIX" (NOT AVAILABLE AFTER 9 PREVIOUS CALLS/MESSAGES BETWEEN 7/21/2020 - 8/22/2020 WHEN DEALER REPS NEVER RETURNED A MESSAGE/CALL). THEY CLAIM AS OF TODAY (AFTER JEEP WAS DROPPED AT DEALER BY TOW TRUCK), THE RECALL FIX HAS BEEN DONE - BUT SAY THE TRANSMISSION LIGHT IS STILL ON AND NEEDS TO BE REPAIRED/PAID FOR BY THE CUSTOMER. I BELIEVE THIS COULD BE FURTHER RESULT OF NOT FIXING A DANGEROUS RECALL SITUATION WHICH COULD HAVE DAMAGED THE CAR BEYOND THE RECALL RELATED TO FRONT WHEELS, TRANSMISSION, LOSS OF POWER, LOSS OF PARK FUNCTION. MY VEHICLE STOPPED RUNNING, ALL TRANSMISSION SERVICE/ABS AND PARKING BRAKE SERVICE LIGHTS WENT ON SIMULTANEOUSLY AND THE JEEP ROLLED BACKWARD UNTIL I TURNED IT OFF. THANKFULLY I HAD GOTTEN OFF OF BUSY HIGHWAY AND EXPERIENCED THIS AT AN EXIT AND THEN PARKING LOT WHERE I WAIVED OTHER DRIVERS AROUND ME, PARKED THE VEHICLE AND THEN IT WAS PLACED ON A FLAT BED TOW TRUCK. DEALERS ARE NOT TAKING THIS RECALL SERIOUSLY. MORE DETAILS ATTACHED. THE ISSUE HAS NOT YET BEEN RESOLVED BY OURISMAN ALEXANDRIA WHERE MY VEHICLE WAS TOWED AND IS STILL LOCATED.